EFFECT OF LOGISTICS SERVICES ON PERFORMANCE OF MARGARET EKPO INTERNATIONAL AIRPORT, CALABAR, CROSS RIVER STATE
DOI:
https://doi.org/10.64415/jsri.v1i1.56Keywords:
Logistics Services, Airport Performance, Operational Efficiency,, Customer Satisfaction, Cargo Handling, Information SystemsAbstract
This study examined the effect of logistics services on the performance of Margaret Ekpo International Airport, Calabar, Cross River State. The study was motivated by persistent logistics and infrastructural challenges, including inadequate cargo handling facilities, poor maintenance culture, limited technological integration, operational disruptions, and declining operational efficiency, which have continued to undermine airport productivity and service quality. The objectives were to examine the relationship between logistics efficiency and airport performance, identify the major challenges affecting logistics operations, and determine the extent to which logistics services influence customer satisfaction and operational efficiency. A descriptive survey and analytical research design were adopted. Data were collected from airport personnel, airline operators, cargo handlers, logistics service providers, and other aviation stakeholders through structured questionnaires, interviews, and observations. Descriptive statistics, correlation analysis, and regression analysis were employed in analyzing the data and testing the hypotheses at the 0.05 level of significance. The findings revealed that logistics services significantly influenced airport operational performance. Information systems emerged as the strongest contributor to operational effectiveness (β = 0.427, p < 0.05). The study further established that logistics efficiency significantly influenced customer satisfaction, with information systems efficiency showing the strongest positive relationship (r = 0.724, p < 0.05). In addition, logistics challenges were found to significantly affect airport productivity and service delivery, with inadequate infrastructure exerting the greatest negative effect (β = -0.632, p < 0.05). The study concluded that effective logistics services are critical to improving airport productivity, service quality, operational efficiency, and customer satisfaction. It is therefore recommended that increased investment in modern logistics infrastructure, adoption of advanced information technologies, improved maintenance practices, continuous staff training, strengthened security systems, and enhanced public-private partnerships will boost sustainable airport development in the country.
Keywords: Logistics Services, Airport Performance, Operational Efficiency, Customer Satisfaction, Cargo Handling, Information Systems
References
Adebayo, T. O., & Oladipo, A. S. (2021). Aviation logistics and airport operational efficiency in Nigeria. African Journal of Transportation Studies, 9(2), 45–61.
Ashford, N., Mumayiz, S., & Wright, P. (2021). Airport engineering: Planning, design and development of 21st century airports (5th ed.). Wiley.
Ballou, R. H. (2020). Business logistics and supply chain management (6th ed.). Pearson Education.
Barney, J. (1991). Firm resources and sustained competitive advantage. Journal of Management, 17(1), 99–120. DOI: https://doi.org/10.1177/014920639101700108
Bertalanffy, L. von. (1968). General system theory: Foundations, development, applications. George Braziller.
Bowersox, D. J., Closs, D. J., & Cooper, M. B. (2022). Supply chain logistics management (6th ed.). McGraw-Hill.
Budd, L., & Ison, S. (2020). Air transport management: An international perspective. Routledge. DOI: https://doi.org/10.4324/9780429299445
Christopher, M. (2016). Logistics and supply chain management (5th ed.). Pearson Education.
Christopher, M. (2022). Logistics and supply chain management (6th ed.). Pearson.
Ejem, E., & Mbah, P. (2023). Infrastructure challenges and airport service delivery in Nigeria. Nigerian Journal of Aviation Management, 14(1), 88–103.
Graham, A. (2020). Managing airports: An international perspective (6th ed.). Routledge.
Grant, R. M. (2019). Contemporary strategy analysis (10th ed.). Wiley.
Halpern, N., & Graham, A. (2021). Airport marketing. Routledge. DOI: https://doi.org/10.4324/9781003039563
Hitt, M. A., Ireland, R. D., & Hoskisson, R. E. (2020). Strategic management: Competitiveness and globalization (13th ed.). Cengage Learning.
Kaps, R. W., & Sitompul, D. (2023). Airport operational systems and logistics integration in aviation management. Journal of Air Transport Management, 108, 102381.
Kotler, P., & Keller, K. L. (2022). Marketing management (16th ed.). Pearson.
Mele, C., Pels, J., & Polese, F. (2010). A brief review of systems theories and their managerial applications. Service Science, 2(1–2), 126–135. DOI: https://doi.org/10.1287/serv.2.1_2.126
Mentzer, J. T. (2021). Fundamentals of supply chain management. Sage Publications.
Mentzer, J. T., DeWitt, W., Keebler, J. S., Min, S., Nix, N. W., Smith, C. D., & Zacharia, Z. G. (2001). Defining supply chain management. Journal of Business Logistics, 22(2), 1–25. DOI: https://doi.org/10.1002/j.2158-1592.2001.tb00001.x
Okwor, T., & Agu, M. (2023). Infrastructure and airport performance in developing economies. Journal of Transport and Logistics, 8(2), 44–58.
Oyesiku, O. O., & Oduwole, S. A. (2022). Airport logistics systems and regional economic development in Nigeria. Journal of Transport and Logistics, 11(3), 72–89.
Pallant, J. (2020). SPSS survival manual (8th ed.). McGraw-Hill. DOI: https://doi.org/10.4324/9781003117407
Parasuraman, A., Zeithaml, V., & Berry, L. (2021). Service quality and customer satisfaction in transportation systems. International Journal of Service Management, 14(3), 112–129.
Saunders, M., Lewis, P., & Thornhill, A. (2022). Research methods for business students (9th ed.). Pearson.
Skyttner, L. (2005). General systems theory: Problems, perspectives, practice (2nd ed.). World Scientific Publishing. DOI: https://doi.org/10.1142/5871
Ugboma, C., Ibe, C., & Ogwude, I. (2021). Service quality dimensions and customer satisfaction in Nigerian airports. International Journal of Aviation Studies, 7(2), 113–129.
Wensveen, J. G. (2018). Air transportation: A management perspective (9th ed.). Routledge. DOI: https://doi.org/10.4324/9781351163200
Yusuf, M. A., & Ibrahim, L. (2023). Logistics efficiency and airport competitiveness in developing economies. Journal of Air Transport Management, 18(4), 144–158.
Zhang, A., & Zhang, Y. (2020). Airport efficiency and supply chain performance in global aviation logistics. Transportation Research Part A: Policy and Practice, 132, 704–718.
